This is an update to the recent SmartLabel Creator issues arising when updating to macOS 11 Big Sur Ver. 11.3 and 11.3.1.
We at Seiko Instruments understand that sudden software issues can be frustrating and very disruptive and our engineers are working diligently to fix this issue.
Unfortunately OS/3rd party software conflicts are often only detected after the new OS is launched and only then, 3rd party engineering teams can spring into action to determine the solution and thoroughly test it before releasing it to the public.
We expect to release the Beta version of the update to the SmartLabel Creator on May 26th 2021, making it available for download from our WEBSITE SUPPORT PAGE, on the same date. The final version will be available for download on June 30th 2021.
We apologize for the inconvenience this has caused and wish to reassure you that we are committing our best resources to resolve this issue as fast as possible.
Thank you very much for your patience and understanding.
Vice-President / General Manager, Thermal Printer Division
Seiko Instruments USA, Inc.
21221 S. Western Avenue, # 250
Torrance, CA 90501